Operational Services Division (OSD)

The Operational Services Division serves its state agency and local government partners by enabling them to access the goods and services they need to achieve their missions. OSD also manages fleet operations for executive agencies, runs the Commonwealth’s print and mail services, oversees financial reporting by health and human services organizations and sets special education school pricing.

Procurement Opportunities

Services

Resources

Who We Serve

The Operational Services Division (OSD) engages both our business and government customers through a variety of services and programs that include managing the state fleet of vehicles and the COMMBUYS Procurement platform, setting the tuition prices for approved Private Special Education Programs, and management and oversight of procurements for goods and services, which includes the direct management of more than 100 Statewide Contracts that generated $2.5 billion in Fiscal Year 2025.

News and Announcements

  • News

    Buy the Way, Issue 33

    1/19/2026 Operational Services Division

    Electric school buses in the Pioneer Valley, DCAMM’s hybrid-era upcycling, Supplier Diversity leadership highlights—and more.

  • News

    Buy the Way, Issue 32

    10/28/2025 Operational Services Division

    In this Issue: OSD's Process Innovations Earn National Recognition, OVM Fleet Modernization Program Funding Secured to Invest in State Fleet, New ADA Digital Accessibility Rules: Here's How to Prepare and More!

  • News

    Buy the Way, Issue 31

    8/04/2025 Operational Services Division

    In this issue: Mark Fine Appointed Assistant Secretary for Operational Services OSD Launches Municipal CLIMB Initiative, OVM Ranked Among Top 100 Fleets in the Americas, and more!

Upcoming Events

Contact Us

Operational Services Division Logo

Phone

Hours of Operation M-F 9am-5pm

TTY Line (617) 727-2716
OSD Help Desk (888) 627-8283

Hours of Operation M-F 8am-5pm

Fax

(617) 727-4527

Address

One Ashburton Place, Room 1608 Boston, MA 02108-1552

Help Us Improve Mass.gov  with your feedback

Please do not include personal or contact information.
Feedback