If you lost your job, or have had your hours greatly reduced, you may qualify for temporary income assistance while you search for work.
- This page, Navigating Unemployment Assistance, is offered by
- Department of Unemployment Assistance
Before filing a claim
We understand that losing a job can be overwhelming, and you probably have a lot of questions. Before you file your first claim, take a moment to explore the resources below—they’ll help guide you through the process.
File a claim
Apply and manage your claim online through your UI Online account. Access it on a laptop or desktop computer.
Video: How to file for unemployment benefits
Skip this video How to file for unemployment benefits.After filing a claim
After you submit your claim, there’s no need to call us immediately. We process most claims in 3-4 weeks. During this period, we ask all employers you listed on your claim about your past wages and why you stopped working there. If an employer does not respond within 10 business days, we may contact you for this information.
Staying eligible while your claim is under review
While waiting for a decision on your claim, you must complete certain tasks to stay eligible for unemployment. Starting the week you file, complete at least three work searches weekly and keep records of your efforts.
Return to work
You may be randomly selected to participate in the Reemployment Services and Eligibility Assessment program (RESEA, for short). This program, supported by the federal government, is designed to help you find work suited to your skills as soon as possible.
Other Resources
Help us prevent fraud
If you believe someone has applied for unemployment benefits using your personal information, the fastest way to alert us is using our secure fraud reporting form.
Still have questions?
View answers to frequently asked questions about unemployment assistance in Massachusetts.
Help Us Improve Mass.gov with your feedback
Thank you for your website feedback! We will use this information to improve this page.
If you need assistance, please contact the Department of Unemployment Assistance.
If you would like to continue helping us improve Mass.gov, join our user panel to test new features for the site.