Billing and claims information for MassHealth participating providers
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- This page, MassHealth Provider Billing and Claims, is offered by
- MassHealth
What would you like to do?
| Key Claim Tasks | Timelines and Appeal Procedures | Supporting Processes |
|---|---|---|
You may need additional support on your claim submission journey. See:
Billing
Contact Information
Phone
MassHealth Providers Main:
Call MassHealth Provider Billing and Claims Customer Service, MassHealth Providers Main: at (800) 841-2900
Monday-Friday 8:00 A.M. to 5:00 P.M. EST
Monday-Friday 8:00 A.M. to 5:00 P.M. EST
Dental Providers:
Call MassHealth Provider Billing and Claims Customer Service, Dental Providers: at (800) 207-5019
Monday-Friday 8:00 A.M. to 6:00 P.M. EST
Monday-Friday 8:00 A.M. to 6:00 P.M. EST
LTSS Providers, General Provider Service:
Call MassHealth Provider Billing and Claims Customer Service, LTSS Providers, General Provider Service: at (844) 368-5184
Monday-Friday 8:00 A.M. to 6:00 P.M. EST
LTSS Providers, Prior Authorization:
Call MassHealth Provider Billing and Claims Customer Service, LTSS Providers, Prior Authorization: at (800) 862-8341
Monday-Friday 8:00 A.M. to 6:00 P.M. EST
MassHealth Pharmacy Claims, Conduent:
Call MassHealth Provider Billing and Claims Customer Service, MassHealth Pharmacy Claims, Conduent: at (866) 246-8503
This number is not for verifying member eligibility. Please use the POSC to verify member eligibility.
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