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Information for Call Centers

Our call centers strive to enhance all emergency communications to ensure the quickest and most effective response possible.

We offer training and funding to ensure the highest quality of emergency response.

What would you like to do?

Top tasks

State 911 Behavioral Health Hosted Trainings   View E9-1-1 upcoming classes  TERT (Telecommunicator Emergency Response Task Force) 

All other tasks

View Municipal Coordinator Contact Information Form  FY2025 Annual Certification of Compliance Forms  Apply for the Development Grant  Apply for the Support and Incentive Grant  Apply for the Training Grant   Apply for the EMD Grant  View the Development Grant Award Letters  Request an Outreach Event  View Continuity of Operations Plan (COOP)  View Abandoned Wireless 9-1-1 Call Handling Protocol  View Summary of Regulations 560CMR  View 9-1-1 Communications Job Posting Form  Report a change or add a new address/street (public safety personnel)  Request a Disability Indicator Form  View Contact Information Update Form  Learn about Multi-Line Telephone System (MLTS)  Apply for the Wireless State Police PSAP Grant  Report an Automatic Location Identification (ALI) error  View In-House Training Roster   View In-House Training Form  Text-to-911 Training/Text Materials/Text FAQs 

What you need to know

State 911 Department Approved Courses  Upcoming PSAP Training Courses  Information for Emergency Medical Dispatch (EMD)  Grant Reimbursement 
Open PDF file, 114.04 KB, for Calendar Year 2024 Call Volume (PDF 114.04 KB)
Calendar Year 2023 Call Volume 
Open PDF file, 148.65 KB, for Calendar Year 2022 Call Volume (PDF 148.65 KB)
Call Volume for 2017-2019  PSAP Consolidation Map  560 CMR 2.00 Standards for Enhanced 9-1-1  Wireless 9-1-1 Call Handling Protocol  State 911 Department Annual Report for CY 2016 and 2017 Three-Year Grant Expenditures FY15-17  Available 9-1-1 Communications Job Postings 

Locations

Location Details

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