Creating an account and logging in
Video: How do I log in to the DTA Connect mobile app?
Skip this video How do I log in to the DTA Connect mobile app?.The DTA Connect mobile app log in has changed to better protect your account information. If you already have an account on DTAConnect.com, sign in with the same email and password. Do not create a new password.
If you do not have an account on DTAConnect.com, follow these steps below to learn how to log in. You will need an e-mail address. You will also need to create a password.
- Open the DTA Connect Mobile app
- Press Log In.
- You will now be on a page that says Login.mass.gov.
- If you have an existing account on DTAConnect.com, enter the same email and password you normally use to log in. If you do not remember your password, press forgot password.
- If you have never logged into DTA Connect using an email address and password, press Create an Account under the blue login box.
- Enter your email address and press Send Verification Code.
The app now sends a six-digit code to your email address from Login.mass.gov. Swipe up, or press the home button, and go to your e-mail either through the internet or an e-mail service app. Copy, or write down the six-digit code. Swipe up, or press the home button, and go back into the DTA Connect app.
- Paste, or enter, the six-digit code into the verification code box. Press Verify Code.
- Now enter your First and Last name. Press Continue.
- Now create a password.
- Once you have decided on a password, enter it again to confirm. Make sure that passwords are the same.
- Press Create.
- A box will pop-up that says “Create your online account. Registration successful.” Press OK.
- You will be redirected to the Login.mass.gov page to connect your e-mail with your DTA case. Enter your e-mail address and the password you just created for your account.
- Press the blue log-in button. Now you will see a new page to connect your account. Your first and last name will already be pre-populated in the boxes. Enter your date of birth in the date of birth box.
- Now select one of the options to link your DTA case. You can find your DTA Agency ID number on different notices from DTA, or by contacting the DTA Assistance Line at (877) 382-2363. Your EBT card number is the number on the front of your EBT card. Press the connect box.
- After completing these steps, another box will pop up saying: “Success. Your case is now linked to your DTA Connect Account. You must log in again for this change to take place.” Now when you log-in with your e-mail address and password, your account will be connected, and you can access all the features associated with your case.
More languages coming soon for the video tutorials on how to log in.
Outreach materials
Additional Resources
How to Upload Verifications using DTAConnect Website and Mobile App
Video: How to Upload Verifications Using DTAConnect Webiste
Skip this video How to Upload Verifications Using DTAConnect Webiste.Video: How to Upload Video Using DTAConnect Mobile App
Skip this video How to Upload Video Using DTAConnect Mobile App.How to Upload Verifications to DTAConnect Website and Mobile App
Step 1
Website: Go to www.DTAConnect.com and press “Log In”.
Mobile: Open the DTA Connect mobile app and press “Log In”.
Step 2
Website: Enter your email address and password, then press “LOG IN”.
Mobile: Enter your email and password, then press “Log In.”
Step 3
Website: Press the “Documents” tab at the top of your homepage.
Mobile: Press “Upload”.
Step 4
Website: Press “Send a document to DTA”.
Mobile: Press “Confirm”.
Step 5
Website: Read the instructions, then press “Continue to Step 2”.
Mobile: Select the item you would like to upload. Example: Verification Document.
Step 6
Website: You will receive a pop-up message that requires you to select what kind of document you are sending. Choose a document, then press “Continue to Step 3”.
Mobile: Press “Person”.
Step 7
Website: You will see a pop-up message that will require you to select who the document is about, then press “Continue to Step 4”.
Mobile: Confirm the correct household member is selected.
Step 8
Website: You will see a pop-up message that tells you to “Choose a file to send”.
Mobile: Press the camera icon.
You have 2 options:
Option 1: Press “Take a Photo”, or
Option 2: Press “Photo Library” if you already have a picture of the verification on your phone.
Step 9
Website: After you attach your first document, you have two options:
Option 1: “Add another file” or
Option 2: “Send to DTA”.
Mobile: You will see a preview of the picture of your verification.
Press the camera icon if you need to take a picture of another verification or select another picture that is already on your phone.
Press “Submit”.
Step 10
Website: Press “Send to DTA” when you are ready to submit all your documents.
Mobile: Press “Confirm” when you are ready to upload all of your verifications.
Step 11
Website: You will receive a pop message indicating “Thank you for using DTA Connect to upload your document”.
Mobile: You will see a pop-up message that says, “Upload “Complete”.
Additional Resources
Last updated: | February 23, 2023 |
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