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Unemployment Services for Workers account help

Guides for setting up your account or troubleshooting login errors.
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Create an Unemployment Services account

With an Unemployment Services account, you can apply for unemployment benefits, file your weekly claims, and manage your account online. To get started, you need a MyMassGov account.

Learn how to log in with MyMassGov 

Need more help with your Unemployment Services for Workers account?

If you have trouble logging in, review common solutions in the MyMassGov for personal or business use guide. You can also get in-person help (by appointment only) at the Boston Re-Employment Center.

Make an appointment with DUA  

Contact

Online

Unemployment Services for Workers Log in as a claimant 
Reset your password 
Make an appointment with the Boston Re-Employment Center 

Phone

Call Center Call Department of Unemployment Assistance, Call Center at (877) 626-6800

Monday–Thursday 8:30 a.m.–4:30 p.m.

Voice Relay Call Department of Unemployment Assistance, Voice Relay at 711

Monday–Friday 8:30 a.m.–4:30 p.m.

TeleCert Line Call Department of Unemployment Assistance, TeleCert Line at (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

Payment Status Line Call Department of Unemployment Assistance, Payment Status Line at (617) 626-6563

To check your claim or benefit payment status

PIN Selection Line Call Department of Unemployment Assistance, PIN Selection Line at (617) 626-6943

Select or reset your 4-digit Personal Identification Number (PIN)

Direct Deposit Line Call Department of Unemployment Assistance, Direct Deposit Line at (617) 626-6570

Set up, change, or cancel direct deposit

Address

Boston Re-Employment Center (by appointment only)
2 Avenue de Lafayette, Boston, MA 02111
Directions 
Learn more about this organization 

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