CORI
How can I request a copy of my own CORI?
To request a copy of your Massachusetts Adult CORI using the iCORI system you must have a valid Massachusetts Drivers License or Identification Card. To create a new iCORI account or to access an existing account go to Massachusetts iCORI Service.
If you do not have a valid Massachusetts Drivers License or Identification Card you will need to make your request using the paper Personal Request Form.
What should I do if I can’t afford the $25.00 fee?
If you are placing your request online using the iCORI system you can submit an Affidavit of Indigency Form along with the Personal Request Form.
How long will it take for me to get my CORI?
Processing can take up to 10 business days, however, most CORI requests are processed in a shorter amount of time.
I no longer need or want the CORI request I have submitted, can I cancel it?
No. Once submitted requests cannot be cancelled.
I accidentally submitted the same request twice or my request has a typo, can I receive a refund?
No. As outlined in the Terms and Conditions, DCJIS is not responsible for any entry errors or duplicate submissions.
How can I seal my Massachusetts criminal record?
The DCJIS does not have the legal or technical authority or ability to seal records. You can to learn how seal your record or learn if you are eligible. If you have additional questions, you must contact the Massachusetts Office of the Commissioner of Probation at (617) 557-0225.
How can I get an apostille for my Certified CORI?
You will need to contact the Massachusetts Secretary of State’s Office for information on obtaining an apostille.
If I request a CORI what can of information can I expect to receive back?
The type of information received in response to a CORI request will depends on why you are requesting the CORI and what information, by law, you are authorized to see can be found at Available levels of CORI access.
My CORI has information that I believe is incorrect. How can I fix it?
If you believe there is incorrect information on your CORI report, depending on the issue, you may need to contact the court where your charge() was arraigned or the Commissioner of Probation.
You can learn more about the process to correct an incorrect CORI and who to contact.
It is important to note that although DCJIS does disseminate CORI results, it is not the agency responsible for the information contained in a CORI result.
iCORI
GENERAL QUESTIONS:
- When will the new iCORI system be available?
Response: The updated iCORI system is scheduled to be available beginning October 20, 2026. - Is there anything I can do now to prepare for the rollout of the new system?
Response: Yes. Like many Massachusetts state government services, the updated iCORI system will be accessible through MyMass.gov. Beginning October 20, 2026, you will need a myMass.gov account to access the iCORI system. You can create a myMass.gov account at any time before or after the launch date. To register for an account, please visit: MyMass.gov - Will I use the same username and password to access iCORI after October 20, 2026?
Response: No. Your current username and password will no longer be active after October 19, 2026. You will need to register for a MyMass.gov account and use those login credentials to access iCORI. - Will the iCORI website be changing?
Response: Yes. The new iCORI website is: https://criminalhistory.mass.gov/icori/ext. The website will be live on October 20, 2026. - Will I be able to access my current iCORI account after October 20, 2026?
Response: To access your current iCORI account after the upgrade in October 2026, you must register using the same email address that is currently associated with your iCORI account. If you use a different email address, you will not be able to access your current account and will need to create a new iCORI account after completing myMass.gov enrollment. - Will prior CORI results, pending requests, and old-system history carry over, and how long are results available?
Response: If the user creates the new Business account with the same email as current iCORI, existing CORI data is expected to transition. Pending requests will carry over as well. - What is the biggest change in the new iCORI system?
Response: The updated iCORI system will improve the security and confidentiality of both system data and your personal information. When registering for a myMass.gov account, you will be required to use multi-factor authentication to access iCORI and may also submit information to verify your identity electronically. What information will I need to submit to electronically verify my identity when registering for an iCORI account?
Response: To register for an iCORI account and verify your identify you will need to submit the following:- Full legal name
- Email address
- Social Security number
- Phone number
- Date of birth
- Residential address
- WITH:
A driver's license, OR
A state or government ID card, OR
A passport
ELECTRONIC AND PAPER CORI ACKNOWLEDGEMENT FORMS AND CONSENT TO CORI CHECKS
- Will I still need to submit a paper CORI acknowledgment form to my organization in order for the organization to process a CORI request?
Response: No. Users who create a myMass.gov account and complete electronic identity verification through the updated iCORI system will have the option to submit a CORI acknowledgment form electronically. Paper forms will no longer be required for CORI subjects that have successfully had their identity electronically verified through myMass.gov. CORI subjects that have not completed a myMass.gov registration or cannot complete electronic identity verification will still need to complete and submit a paper CORI acknowledgment form to the requesting agency (i.e. employer or housing provider) prior to the submission of a CORI request through the iCORI system. - How will an individual or business/organization account user request electronic consent to a CORI check from a CORI subject and what information will the individual or business/organization user need?
Response: For an electronic consent request, the organization generally needs the search subject’s last name and email address. The iCORI system will then notify the CORI subject of the consent request if they already have an iCORI account or send them an email invitation to create a Personal MyMass.gov account for the iCORI system. The CORI subject creates/logs into a Personal MyMassGov account, verifies their identity, reviews the request, and approves it. The individual or business/organization is then notified when approval is complete. If electronic consent is used, the organization does not also need a paper CORI acknowledgement form for that request. - How will a CORI subject be able to electronically submit a CORI acknowledgment form and provide their consent to a CORI request?
Response: You will first need to register for an Personal iCORI account. To do so, create a myMass.gov account and then select the option to register for a Personal account. Once registered, you will be able to enter your personal information, manage your consent to a CORI request, and submit your CORI acknowledgment form online through iCORI. - How long is my consent to a CORI request valid?
Response: Consent to a CORI request is valid for one year. A CORI subject may log in to their iCORI account at any time during that year to revoke consent to a CORI check. Can organizations keep using paper CORI acknowledgement/consent, or must they use electronic consent?
Response: The paper CORI request process remains as an available. Be advised, users that opt out of electronic CORI consent process, will still be required to have CORI subjects complete a paper CORI acknowledgement form, verify identity with a government issued form of identification, and keep a copy of the paper form on file for a period of one year. The CORI subject of a paper based CORI request will not need a mymass.gov account. Electronic consent is an additional option, not a replacement. Organizations may use either method depending on the search subject.PERSONAL AND BUSINESS ACCOUNT INFORMATION:
- What is the differences between Personal and Business MyMassGov accounts, and which account should each person use?
Response: Business MyMassGov is for business and/or organization CORI activity such as employment, volunteer, housing, and state or municipal licensing. Personal MyMassGov is for an individual requesting CORI including but not limited to the following purposes: to request their own CORI, request public CORI or responding to an electronic CORI consent request. Organization representatives and users need Business accounts. CORI subjects using electronic consent use Personal accounts. - Does every representative or user need an individual login, and what can representatives versus users do?
Response: Every representative and user needs their own account and login credentials; password sharing is prohibited. A representative manages the organization account, can update account information, add users, and process CORI requests. A user can process requests but, does not manage the organization. An organization can have two representatives and more users depending on the needs of the business/organization. Are there any changes to the ability to download multiple CORI results from my CORI account?
Response: Yes! CORI users will now be able to download multiple iCORI results. Users will no longer need to individually download one CORI result at time.CONSUMER REPORTING AGENCIES:
Will Consumer Reporting Agency (“CRA”) workflows change, including CRA users, client relationships, and who sends electronic consent?
Response: Consumer Reporting Agencies should continue to collect the paper CORI acknowledgement forms and verify the identity of CORI subjects with their clients in order to submit CORI requests on behalf of iCORI registered clients. CRAs will continue to have the same access to the iCORI system to submit CORI requests on behalf of their clients.
The iCORI system will continue to allow iCORI registered clients to designate a CRA to request CORI on its behalf. This functionality will remain the same. DCJIS is continuing to improve the workflows for Consumer Reporting Agencies and their clients. DCJIS anticipates that it will provide further information on this topic area in the next few weeks.TRAINING AND QUESTIONS:
- Will DCJIS be providing online trainings?
Response: Yes, DCJIS will provide updated trainings in the Fall of 2026. Please visit the DCJIS for upcoming dates and times. - I have additional questions. Where can I find more information?
Response: DCJIS will post additional information and training materials in the coming weeks. Please visit www.mass.gov/cjis for more information.
CORI Complaint process
Do I need an attorney to file a CORI complaint?
No. You may file a complaint either pro se (on your own) or with the assistance of an attorney. The DCJIS cannot provide legal advice to individuals seeking to file a complaint. Therefore, you must seek your own legal counsel if you have questions or concerns about filing your specific complaint.
If I file a complaint against a person or organization, will they know that I have filed a complaint against them?
Yes. Investigations into complaints include contacting the party alleged to have committed a violation for a response.
If I file a complaint on someone else’s behalf?
No. CORI complaint forms must be completed by the individual that is the subject of the complaint. Please note, however, that an attorney may represent you in the complaint process and, in this case, can complete the complaint on your behalf.
How do I submit my complaint?
Complaints can only be filed via U.S. Mail or online at Report improper access or use of a criminal record form.
Faxed or emailed complaints will not be accepted.
I filed my complaint, what happens next?
Once a complaint has been filed, the Department of Criminal Justice Information services (DCJIS) will begin the process of investigating your compliant. During the investigation, the DCJIS will not be able to share any specific details regarding the compliant. If it is determined that the CORI information was accessed and a hearing may be held on the matter, and you may be called to testify as a witness. Once the case is closed, you will be notified of the Criminal Record Review Board’s finding; violation or no violation and fines or sanctions issued against the respondent(s).
I think someone knows information in my CORI, but my CORI is not available in public records and I have not told them any details about my CORI? What type of complaint form should I use?
You should use the Complaint Form for Improper Access To, and/or Dissemination Of, Criminal Offender Record Information.
I applied for a job and was denied based on my CORI. The organization did not provide me with a copy of the CORI they received and did not give me the chance to see if what the organization received was correct. They told me to request my own CORI to see what is on it. Can I file a complaint?
Yes. You can complete and submit a CORI Regulatory Violations Complaint Form. Generally, under the provisions of the CORI law and regulations, an organization that is inclined to make an adverse decision on the basis of a CORI is required to provide the subject with the opportunity to dispute the accuracy of the CORI. The organization is also required to provide the following information: (a) a copy of the CORI; (b) information regarding which part of the CORI makes the person ineligible for the position; (c) a copy of the organization’s CORI policy; and (d) DCJIS’ information regarding the process for correcting a CORI.
Q: What questions about my CORI can a possible employer ask me on an application or in an interview?
Questions and/or complaints regarding the types of questions that can be asked about your CORI in the employment context fall within the purview of the Massachusetts Commission Against Discrimination (MCAD). To learn more about this topic and about how to file a complaint, please visit the MCAD website.
Q: During an interview I was asked about my CORI? I do not know where the employer got that information, do I have the right to know?
Yes. The CORI law (M.G.L. c. 6, s. 171A) requires an interviewer to identify the source of the CORI to the applicant prior to questioning him/her about the information. If you were not provided with this information, you may file a regulatory violation complaint with the DCJIS using the CORI Regulatory Violations Complaint Form.
Self Audits
Can I find out who has requested a CORI check on me?
Yes. To see who has requested a CORI check on you will need to request a CORI Self Audit.
Self-Audits will include requests only by non-law enforcement agencies, such as hospitals, schools, housing authorities and employers. Any CORI requests made by law enforcement or criminal justice agencies will not be included.
Is there a fee for a Self-Audit and how often can I request one?
You can request a self audit free of charge once every 90 days. There is a $25.00 fee for any additional self audit requests made within 90 days. The fee must be paid via cashier’s check or money order and must be made out to the Commonwealth of Massachusetts. There is no fee waiver for self audits.
I received the results of my Self Audit request and there are CORI requests listed that I didn’t authorize. What should I do?
If the results of your self audit include CORI requests that you did not authorize, you may file a complaint with the DCJIS. You may use the CORI Regulatory Violations Complaint Form.