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Department of Unemployment Assistance (DUA)

The Department of Unemployment Assistance supports Massachusetts workers through challenging times and helps employers navigate the unemployment insurance system.

I want to...

Workers

Apply for unemployment assistance 
Workers

Log in to Unemployment Services for Workers 
Employers

Log in to Unemployment Services for Employers 

What you need to know

How to apply as a federal employee 

If you're not working due to a government shutdown, you may be eligible for unemployment benefits. Find out how to apply.

Report fraud 

Report suspected unemployment benefits fraud to DUA.

Manage your account online 

Workers and employers can manage their accounts online with Unemployment Services.

Guidance for workers

Learn about unemployment insurance for workers  What to expect after you apply for unemployment insurance  How to file your weekly unemployment claim 

Guidance for employers

Unemployment guide for employers  Learn more about employer contributions  Register my business with DUA 

Contact us

Starting Friday, August 1, 2025, the DUA Call Center will operate Monday through Thursday, 8:30 a.m. – 4:30 p.m. ET, as part of a three-month pilot program. During this time, call center agents will not answer calls on Fridays and will focus on processing open claims and responding to outstanding customer requests.

Before calling, please check our FAQ page for answers to common questions.

Massachusetts Department of Unemployment Assistance logo

Online

Unemployment Services for Workers Log in as a claimant 
Unemployment Services for Employers Log in as an employer or TPA 
Make an appointment with the Boston Re-Employment Center 
Media Requests 

Phone

Call Center (877) 626-6800

Open 8:30 a.m.–4:30 p.m., Monday–Thursday. Multilingual call agents are available.

Hearing-Impaired Voice Relay 711
TeleCert Line (617) 626-6338

Request weekly benefits, daily 6 a.m.–10 p.m.

Payment Status line (617) 626-6563

Check your claim or benefit payment status

PIN Selection Line (617) 626-6943

Select or reset your 4-digit personal identification number (PIN)

Direct Deposit Line (617) 626-6570

Set up, change, or cancel direct deposit

Address

Boston Re-Employment Center (by appointment only)
2 Avenue de Lafayette
Boston, MA 02111
Directions 

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