Home Improvement Contractor Arbitration and Guaranty Fund

The Office of Consumer Affairs and Business Regulation registers home improvement contractors and administers the Arbitration and Guaranty Fund programs.

  • We moved! Any mail for the Office of Consumer Affairs and Business Regulation, including HIC and Lemon Law Programs, should now be sent to 1 Federal Street, Suite 0720, Boston MA 02110-2012.

    Contractors: There will be NO in-person HIC registration service from December 16 – January 6. For hands-on help with registration, call our Consumer Hotline, Monday-Friday, at 617-973-8787, 9 a.m.-4:30 p.m.

    Contractors: From January 7–March 25, HIC in-person registration service will be on Tuesdays, by appointment only. To make an appointment, or for hands-on help with registration, call our Consumer Hotline, Monday-Friday, at 617-973-8787, 9 a.m.-4:30 p.m.

The Home Improvement Contractor (HIC) law was created in 1992 to protect consumers and regulate the business practices of contractors. It established a registration requirement, an arbitration program for resolving disputes, and a Guaranty Fund program to compensate consumers up to $10,000 for unpaid judgments against contractors. For any questions about the HIC programs, contact our Consumer Hotline at (617) 973-8787.

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