The Home Improvement Contractor (HIC) law was created in 1992 to protect consumers and regulate the business practices of contractors. It established a registration requirement, an arbitration program for resolving disputes, and a Guaranty Fund program to compensate consumers up to $25,000 for unpaid judgments against contractors. For any questions about the HIC programs, contact our Consumer Hotline at (617) 973-8787.
Important: Due to a lack of arbitrator availability, processing and timelines for new and pending arbitration applications will be significantly delayed. Applications are reviewed in the order they are received, with those currently in process remaining the priority. You may wish to consider using the court system, which may have quicker timelines for resolution.
