Who to Call at DOR

Here you will find a listing of Department of Revenue (DOR) phone numbers and relevant office locations. DOR's mission is to gain full compliance with the tax, child support, and municipal finance laws of the Commonwealth. DOR is committed to enforcing these laws in a fair-minded and respectful manner.

Updated: September 8, 2023

Table of Contents

Personal Income, Business, Corporate & Miscellaneous

  • (617) 887-6367
  • 9 a.m. - 4 p.m., Monday through Friday

For personal income refund questions, visit Check the status of your tax refund or go directly to MassTaxConnect's Where's My Refund

If you are unable to resolve your tax issue using the resources above, call (617) 887-6367 to request an in-person or virtual appointment.

Upon request, the virtual option may resolve some tax issues and eliminate the need to travel.

Since availability may be limited, we recommend that you use the references on this page before calling to request an appointment.

District Office Counter Locations:

Additional Resources   for Personal Income, Business, Corporate & Miscellaneous

MassTaxConnect (including username and password reset)

If you forget your username, click Forgot username or password? in the Login section of the MassTaxConnect homepage. Follow the prompts. An email will be sent to your email address on file and it will contain your user name.

If you forget your password, click Forgot username or password? in the Login section of the MassTaxConnect homepage. Follow the prompts. An e-mail will be sent to your e-mail address on file. Upon clicking the link in the e-mail you will be prompted to create and confirm a new password.

For other MassTaxConnect issues visit:

If you are still having an issue call:

  • (617) 887-6367
  • 9 a.m. - 4 p.m., Monday through Friday.

Where's My Refund?

Visit Check the status of your tax refund or go directly to MassTaxConnect's Where's My Refund.

If you still have questions call:

  • (617) 887-6367
  • 9 a.m. - 4 p.m., Monday through Friday

 

Banking & Insurance

  • (617) 887-6367 – Select #3, then #1 (Corporate)
  • 9 a.m. - 4 p.m., Monday through Friday

Bankruptcy Unit

  • (617) 626-3875
  • 9 a.m. – 4 p.m., Monday through Friday

Certificate of Good of Standing

  • (617) 887-6400
  • 9 a.m.– 4 p.m., Monday through Friday

Cigarette and Tobacco

  • (617) 887-5090

Child Support Enforcement Division

For local callers in the Boston area

  • (617) 660-1234

Toll-free nationwide

  • (800) 332-2733

8:30 a.m. - 4:30 p.m., Monday through Friday

Child Support Enforcement Division Locations

    Collections

    • (617) 887-6400
    • 9 a.m. - 4 p.m., Monday through Friday

    Commissioner's Office

    • (617) 626-2201
    • 100 Cambridge St.
      Boston, MA 02114

    Criminal Investigations

    For law enforcement personnel seeking assistance with a state tax investigation, members of the general public with information about suspected Illegal Tobacco Trafficking, or members of the general public with information about the suspected sale or use of automated sales suppression devices (e.g. zappers, phantom-ware).

    • (617) 626-3210 
    • Massachusetts Department of Revenue
      Criminal Investigations Bureau
      100 Cambridge St
      Suite 700
      Boston, MA 02114
    • Email: CriminalBureau@dor.state.ma.us

    District Office Counters for Tax Assistance

    • (617) 887-6367
    • 9 a.m. - 4 p.m., Monday through Friday

    For personal income refund questions, visit Check the status of your tax refund or go directly to MassTaxConnect's Where's My Refund

    If you are unable to resolve your tax issue using the resources above, call (617) 887-6367 to request an in-person or virtual appointment.

    Upon request, the virtual option may resolve some tax issues and eliminate the need to travel.

    Since availability may be limited, we recommend that you use the references on this page before calling to request an appointment.

    District Office Counter Locations:

    Division of Local Services

    Main Number

    • (617) 626-2300

    DLS Law - Local Officials Only

    • (617) 626-2400
    • Available M-F, 9 a.m. to 5 p.m.

    Estate Tax

    • (617) 887-6930

    External and Legislative Affairs

    • (617) 626-2175

    Fuels Excise

    • (617) 887-5040

    Identity Theft

    • (617) 887-6350

    Illegal Tobacco Task Force

    (617) 626-3210

    Installment Sales

    • (617) 887-6950
    • 9 a.m. - 4 p.m., Monday through Friday

    International Fuels Tax Agreement (IFTA)

    • (617) 887-5040
    • 9 a.m. - 4 p.m., Monday through Friday

    Liens and Levies

    • (617) 887-6400
    • 9 a.m. - 4 p.m., Monday through Friday

    Litigation

    • (617) 626-3225

    Manufacturing Classification

    • (617) 887-6367 – Select #3, then #1 (Corporate)
    • 9 a.m. - 4 p.m., Monday through Friday

    Marijuana/Cannabis Retail Taxes

    If you have questions specifically related to licensing or general cannabis questions, please contact the Massachusetts Cannabis Control Commission at (617) 701-8400.

    If you have tax, payment or registration related questions, please contact DOR’s Misc. Excise Tax Division at (617) 887-6665.

    Office of Appeals

    • (617) 626-3300

    Office of Diversity and Equal Opportunity

    • (617) 626-3410

    Office of Ethics and Employee Responsibility

    • (617) 626-2130
    • (800) 568-0085 (Hotline)

      To report allegations of suspected misconduct or impropriety involving Department of Revenue employees, please call the Office of Ethics and Employee Responsibility Hot Line at 800-568-0085 or write to PO Box 9567, Boston, MA 02114.

    Office of the Taxpayer Advocate

    Taxpayer Advocate

    • (617) 626-2280

    Problem Resolution Office

    • (617) 626-3833

    Out-of-State Audit Offices

    New York

    • (617) 887-6367 (MDOR)
    • 989 Avenue of the Americas
      14 Floor
      New York, New York 10018

    Chicago

    • (617) 887-6367 (MDOR)
    • 125 S Wacker Dr.
      Suite 1320
      Chicago, IL 60606

    Out-of-State Contractors

    • (617) 887-6995

    Problem Resolution Office

    • (617) 626-3833

    Revenue Accounting

    • (617) 626-3550

    Rulings and Regulations

    • (617) 626-3250

    Security Corp Classification

    • (617) 887-6367 – Select #3, then # 1 (Corporate)
    • 9 a.m. - 4 p.m., Monday through Friday

    Tax Exempt Organizations

    • (617) 887-6367 — Select #3, then #2 (Trustee)
    • 9 a.m. - 4 p.m., Monday through Friday

    Tax Fraud Unit

    • To report suspected tax fraud - (617) 887-6780
    • Massachusetts Department of Revenue
      Tax Fraud Unit
      200 Arlington Street, 4th floor
      Chelsea, MA 02150

    Underground Storage Tank Program (UST)

    • MA Department of Revenue
      UST Program
      100 Cambridge Street, 7th floor
      Boston, MA 02114
    • Phone: (617) 626-2600
       
    • US Mail (only) address:
      MA Department of Revenue
      UST Program
      PO Box 9563
      100 Cambridge Street
      Boston, MA 02114-9563

    Voluntary Disclosure

    • (617) 887-6725
    • 9 a.m. - 4 p.m., Monday through Friday

    Voluntary Dissolution

    • (617) 887-6367 - Select #3, then #1 (Corporate) 
    • 9 a.m. - 4 p.m., Monday through Friday

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