Steward Health Care Resources

If you get care at a Steward facility, there is no need to make changes to your medical care. Your appointments, screenings, treatments, and therapies should continue to occur as usual. If there are any changes, your provider should be in touch directly with you to make any adjustments to your appointments. If you have any questions about your care, please contact your provider.  

Emergency/urgent care 

If you are experiencing a health care emergency, dial 911. 

The Emergency Departments (EDs) at Steward hospitals are open and functioning. Patients who receive care at Steward hospitals and from Steward-associated providers may continue to go to their usual Steward EDs if they need the care that an ED offers.

EDs across the state continue to be very busy, and long waits are common. Patients experiencing illness or injuries that do not require the level of care provided in the ED, should consider going to an urgent care center. 

Prescriptions

Prescriptions come from physicians or other health care providers. You should be able to continue any prescriptions by contacting your provider’s office and getting your medications through your usual pharmacy.

Medical records

If you are in need of your hospital medical records, you will still be able to access them from your online portal and from all Steward hospital locations. Your physicians will be able to provide you with your physician records. Please contact your provider directly for your records. 

Transportation

Transportation services may be available to help you get to medical appointments in Massachusetts. Visit health care transportation to learn more about non-emergency transportation for MassHealth members, long-distance medical shuttles, and other transportation services. 

Additional resources

• Commonwealth’s Steward Health Care Call Center 
  If you have questions that are not addressed on this webpage, you can call the Commonwealth’s dedicated Steward Health Care call center at (617) 468-2189, or toll-free at (833) 305-2070. The call center is available Monday through Friday from 8 a.m.–6 p.m. E.T. (excluding Massachusetts holidays).

• MassHealth
  MassHealth provides health benefits and help paying for them to qualifying children, families, seniors, and people with disabilities living in Massachusetts. The MassHealth Customer Service Center may be reached at (800) 841-2900. Customer service representatives are available Monday through Friday from 8 a.m. to 5 p.m.

• Health Care for All
  The Health Care For All HelpLine is a free multi-lingual statewide resource to help enroll Massachusetts residents into health insurance coverage. If you have health insurance questions, issues with state insurance programs, or need a referral, call (800) 272-4232 or fill out a form online.
• Massachusetts Senior Care Association
  The Massachusetts Senior Care Association provides information and referral services to older adults and people with disabilities. Call 800-CARE-FOR or learn about care options on maseniorcare.org.

The Commonwealth is working closely with Steward Heath Care, employee unions, and other health care providers to protect jobs and keep employees in place. Steward providers and staff are essential to maintaining the quality and safety of care at all Steward hospitals.

All employees will continue to be paid for every hour worked, in accordance with bankruptcy law. Employees should speak with their supervisor regarding any questions or concerns they have. 

Steward has filed for Chapter 11 protection in the state of Texas, where the parent company is headquartered. Chapter 11 provides a proven, orderly process for companies facing financial challenges – including hospitals – to address liabilities while continuing to operate and serve their various stakeholders (e.g. employees, patients, communities). 

Commonwealth representatives will be in Court to advocate for our local interests. We have been closely monitoring the situation at Steward hospitals for months with the goal of preserving patient safety, protecting jobs, and ensuring access to health care across Massachusetts.

Do you have concerns about care provided at a Steward hospital? File a complaint with the Department of Public Health.